Pendants:

Q: How much oil do I use?
A: One drop.

Q: Do I need to apply oil every day?
A: No. There will be enough oil in one drop to diffuse for several days. When you can no longer smell the oil very well, you can reapply oil at that time.

Q: Where do I put the oil?
A: You lay the pendant flat and put one drop onto the front of the clay. Allow the oil to fully absorb into the clay before wearing.

Q: What is the length of the rope?
A: Your Pendant come with waxed cotton, sliding-knot ropes which can be adjusted in length to approximately 38 cm (15 inches) to 76 cm (30 inches) long.

Q: What is the size of the Pendants?
A: Round Pendants - 2.8cm (1 1/8in) across; Oval Pendants - 3.25cm by 3.75cm (1 1/4in by 1 1/2in) ;Rectangular Pendants - 2.7cm by 4.2cm (1 1/8in by 1 7/8in).

Q: How thick are the Pendants?
A: About half a cm (3/8 of an inch).

Q: Will the oils stain my clothing?
A: No, as long as it is completely absorbed in the clay before you put the pendant on.

Q: How long does the oil last?
A: Usually most of the oil will diffuse from the pendant within a day, but you will still be able to smell the oil for another day or two or three. For best results, and to enjoy fully the benefits of inhaling essential oils, refresh daily .

Q: How can I change the oil that I'm using?
A: Wait until most of the oil has diffused off the pendant, and then apply the second one. Some oils will blend nicely so that you can apply a second oil when there is still some of the first oil remaining on the pendant.

Q: Don't I need to use heat to diffuse the essential oil?
A: Essential oils are naturally volatile ("evaporating quickly and easily at ordinary temperatures") so you don't need any heat to diffuse them.

Candles:

Q. How can I remove wax from fabric?
A. We suggest consulting with a professional cleaner. If attempting to clean the item yourself, it is important to allow the wax to completely harden. Then, pour boiling water through the affected area. Repeat this until the wax is completely removed from the fabric. Then wash as usual.

Q. If I want to reuse a container, how do I remove the wax and the wick?
A. First, run hot water in the container for a few minutes. Then, take your hand or a paper towel and remove the wax. The wick should come out with the wax. If it does not, then pull it out of the container. Keep running hot water through it until it comes off. Wash the container and you're done.

Q. Does Scentfull Kozies® have a return policy?
A. Yes. We take great pride in the production and quality of our candles. If you are not completely satisfied with your candles, we offer a 100% satisfaction guarantee on most candle orders. Returns or exchanges must be claimed within 14 days upon receipt of your order. Simply indicate the reason for your return, include the packaging slip with your return and ship it back to us at: Scentfull Kozies® 790 Tannehill Dr., Manteca, CA 95337 Please write the invoice number on the box and pack items with the same care that we used to pack your candles to prevent breakage. Allow up to 3 weeks upon return of candles for funds to be credited to your card. There will be a 15% restocking fee on all returns. Shipping costs are non-refundable.

Q. How can I make my candles last longer?
A. It is very important to keep your wick trimmed. If this is not done on a regular basis, the wick will burn faster than the wax and there will be a lot of remaining wax. If you keep your wick trimmed to about 1/4 inch, the candle will burn more evenly and last longer. If the wick is cut too small the flame might be too small and the candle may have trouble staying lit.

Q. When will my order be shipped?
A. Please allow us 24 to 48 hours to ship your order. We ship Monday-Friday. If you place your order on a Saturday, Sunday or national holiday it will be processed the next business day.